Frequently Asked Questions
Letterbox
It depends on how you plan to install it:
- Wall/Fence Mount: If you’d like to fix your letterbox to a fence or a wall, go for the Nest model. It’s clean, compact, and perfect for tight spaces.
- Stand-Alone: Want your letterbox to stand proudly on its own? Nimbus and Struward are both designed to sit securely on a solid surface like concrete or tiles.
Every Selinno letterbox is carefully packaged and comes with everything you need to get started:
- A fully assembled letterbox (no confusing parts or kits)
- A detailed instruction manual
- All installation fasteners
- A rubber support mat for fragile support
You’ll be ready to install straight out of the box.
Absolutely — our letterboxes are designed to be DIY-friendly.
Each model comes with pre-drilled mounting holes, and our step-by-step guide will walk you through the entire process. If you enjoy weekend projects, this is a great one.
Here’s a quick checklist depending on your model:
- Nimbus & Struward (stand-alone):
- Hammer drill with concrete drill bits (for hard surfaces)
- Socket wrench
- Hammer
- Nest (wall or fence mount):
- Impact driver or screwdriver
- Level (to keep it straight)
- Skill saw or multi-tool (only if you’re cutting into a fence)
Not needed — and not recommended.
All our letterboxes are professionally powder-coated to withstand NZ’s coastal conditions and harsh weather. Adding extra paint or coating may damage the finish and could void the warranty.
Yes! The Struward comes with a reversible door panel, so you can choose either front or rear access — whatever works best for your setup.
To switch:
- Lift the hinge pin
- Swap the door panel with the opposite side
- Reinsert the pin
It’s quick and tool-free. By default, the door is front-facing.
Yes — all our models are designed to securely hold A4-size envelopes, making them perfect for letters, magazines, and courier documents.
There is no rule to this one — you can pick the one you like, that’s why
we offer a range of modern numbers and letters in different colours and styles.
Tip: Choose a contrasting colour to your letterbox for better visibility from the street.
Each letterbox model has a slightly different internal space. You’ll find carton size info on the product page.
Keep in mind: if there’s already a parcel inside, it may limit the size of the next delivery. For large or frequent deliveries, the Struward is your best option.
If you’ve lost your key or your lock is damaged, we offer replacement locks.
To install:
- Unscrew and remove the old lock nut
- Push the new barrel through the hole
- Secure it with the new nut
- Attach the locking cam at the back using the included screw
Order & Shipping
We ship all across New Zealand — from major cities to rural areas.
Delivery usually takes 2 to 5 working days, depending on your location.
To speed things up, we recommend placing your order before 11:30 AM for same-day dispatch.
Shipping costs vary depending on your delivery address.
You’ll see an accurate shipping estimate on the checkout page once you enter your location.
Once we book your shipment, you’ll receive email or SMS notifications with your tracking ID directly from the courier.
Can’t find it? No problem — just email us at support@selinno.co.nz with your order number and we’ll send you an update.
If your order hasn’t been shipped yet, we can absolutely cancel or update it — no hassle.
Just email us at support@selinno.co.nz with your order number as soon as possible.
Yes, we’ll do our best to match your preferred delivery schedule.
Send us a quick email with your requested delivery date and we’ll take care of the rest.
We do deliver to rural addresses across NZ — just email us with your postcode and product name, and we’ll confirm the shipping rate.
However, we do not ship to PO Boxes, as our couriers require a physical delivery address.
At the moment, we only ship within New Zealand.
Our letterboxes are specially designed for Kiwi homes and conditions — but we’re always open to future expansion!
If a product is marked “Out of Stock,” it’s currently unavailable for purchase.
But don’t worry — you can join the waitlist directly on the product page. As soon as it’s back, we’ll send you an email so you don’t miss out.
We love rewarding our Selinno community!
From time to time, we share exclusive discount codes through:
- Our Instagram and Facebook pages
- Our email newsletter
Keep an eye out during seasonal events or new product launches — great deals usually come with them!
If your discount code isn’t applying, check the following:
- Have you met the minimum order value?
- Is the code still valid (not expired)?
- Are all items in your cart eligible for the promo?
If everything looks right and it’s still not working, email us at support@selinno.co.nz — we’ll sort it out for you.
Warranty & Returns
All Selinno letterboxes are backed by a 2-year warranty, covering any manufacturing or material defects. We stand by our quality, and if something’s not right, we’ll make it right.
We do our best to ensure every order arrives in perfect condition — but if something’s gone wrong:
- Take clear photos of the issue
- Email us at support@selinno.co.nz with your order number
But please let us know within 24 hours. This helps us figure out if the damage happened in transit, and we’ll organise a refund or replacement as quickly as possible — in line with our returns policy.